Privacy Policy
What is this Privacy Policy for?
This Privacy Policy governs the privacy of users interacting with our e-commerce website. It outlines how we comply with the GDPR (General Data Protection Regulation), the Data Protection Act (DPA), and the Privacy and Electronic Communications Regulations (PECR).
How We Use Your Personal Information
Any personal information, including name, address, email, and payment details, is used solely to process orders, deliver products, and assist with queries. Additionally, we may use your contact or e-commerce data to send you future communications about offers, new products, or relevant updates, but only with your consent. You can opt out of these communications at any time. We do not sell or share personal information with third parties for marketing purposes. Any statistical analysis performed on this data is for internal use only to improve our services.
Website Compliance
Our e-commerce website complies fully with GDPR, taking a proactive approach to privacy. We take all necessary steps to protect users throughout their purchasing and browsing experience.
Use of Cookies
Cookies are small files stored on users’ devices to track interactions and enhance functionality. Our cookies are used to improve user experience, including tracking items in your shopping cart and analysing site usage. Upon first visit, users are notified about cookie usage and can manage their preferences. Users can also adjust their browser settings to deny cookies if preferred.
Website Visitor Tracking
We use tools like Google Analytics and Hotjar to track visitor behaviour and improve user experience. This tracking may place cookies on your device, but it does not collect personal data. Full details of Google’s privacy practices can be found here.
Payment Processing
All payment transactions are securely processed using trusted third-party providers. We do not store sensitive payment information on our servers. Payment details, such as credit card numbers, are encrypted and securely handled by these providers, which should be compliant with PCI DSS (Payment Card Industry Data Security Standard).
External Links
We may include external links to third-party websites. Although we take care to ensure these links are safe, we cannot guarantee their security. Users click on external links at their own risk, and we are not liable for any damages resulting from their use.
Social Media Platforms
We engage on social media platforms in accordance with the terms and conditions of each platform. We recommend users engage responsibly and avoid sharing sensitive information via social media. We do not request personal or payment information through social media channels.
Shortened Links in Social Media
Occasionally, we may post shortened links on social media. While we strive to ensure these links are safe, we advise users to proceed with caution, as such platforms can be vulnerable to hacking or spam. We are not liable for any issues arising from the use of shortened links.
Your Rights
- Request access to the personal data we hold.
- Request corrections to any inaccurate or incomplete data.
- Request deletion or cessation of data processing.
- Opt-out of marketing communications at any time.
To exercise any of these rights, please contact us through our contact form or phone number.
Further Information & Resources
- Overview of GDPR
- Data Protection Act 1998
- Privacy and Electronic Communications Regulations 2003
Our privacy policy complies with all relevant UK legislation. If it is found to be non-compliant for any reason, our liability is limited to updating the policy accordingly.